Simple, transparent pricing

Which ticketing systems are supported?

HaloPSA is fully supported today with a guided setup wizard. ConnectWise and Autotask integrations are in development and will be available first on Enterprise plans.

What is the difference between Starter and Pro?

Starter gives you a live dashboard with ticket trends and technician hours for up to 10 technicians. Pro unlocks shareable PDF reports, email report delivery, custom branding, CSV export, the agent analytics tab, custom client exclusions, and support for up to 3 dashboards with unlimited technicians.

Can I change plan later?

Yes, you can upgrade or downgrade at any time. Upgrades take effect immediately and unlock the new plan's features. Downgrades take effect at the start of your next billing cycle.

Where is my data stored?

All data is processed and stored securely in Microsoft Azure infrastructure in the United Kingdom. Your ticketing system credentials are encrypted and stored in Azure Key Vault — never in our application code or logs.

What does a "dashboard" mean in the pricing?

One dashboard corresponds to one connected ticketing system instance. Most MSPs only need one. If you manage separate HaloPSA instances for different clients or business units, each connection counts as one dashboard.

What is the Enterprise guaranteed response SLA?

Enterprise customers receive a formal support Service Level Agreement with guaranteed first-response and resolution times — for example, 4-hour first response on business days. The exact terms are agreed during onboarding.